We use a system called Total Triage to manage patient medical and admin requests. This system makes it easier to book appointments and will avoid long waiting times on the phone. Just submit your request via the NHS App or through our website using the link below. Don’t worry if you don’t have access to a smartphone or the internet, our trained care navigators can help you complete the form for you. You can submit medical requests, admin requests or prescription queries. All medical requests will be triaged by a GP and you will be offered the most suitable option. This could be an appointment with a GP, Nurse, or another healthcare professional.
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If you need to speak to reception, please call Kings Norton Surgery on 0121 458 2550 or Ash Tree Surgery on 0121 458 1031; if you’re unable to keep your appointment please let us know as soon as possible so that it can be reallocated.
You can have a same day appointment if appointments are available or if your problem cannot wait until the next day. Please click here
Evening and weekend appointments are now available via myhealthcare.
You can now book an appointment to see a GP, nurse or other healthcare professional in the evening or at the weekend; speak to your practice receptionist or a member of the practice team to find out more.
Home Visits
We only visit housebound patients because the range of clinical facilities is better at the surgery and it allows us to provide you and your family a better service.
If possible please try to telephone reception before 11:00 if you require a home visit.
If you feel that you cannot get to the surgery, please call and ask to speak to a Doctor; please be prepared to give brief details of the problem and a contact number. A doctor will phone you back.
Training And Teaching
We are committed to training Doctors of the future and have strong links with the University of Birmingham Medical School and the GP training unit.
We have a number of Doctors in training.
These Doctors will be fully qualified and will be gaining experience in General Practice before pursuing a career as a G.P. He/she will be involved in all aspects of work at the Surgery and may offer special expertise.
The Practice has also been chosen by Birmingham University to help it teach medical students.
You may be asked to see them for teaching purposes, but this will only take place with your approval and the strict supervision of one of the GP Partners.