Noticeboard

Do not visit the surgery unless asked to do so by a GP.

Coronavirus

The surgery is using telephone triage for all patients.  If you need to be seen, a GP will arrange for you to be seen in the practice. 

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Get an isolation note at https://111.nhs.uk/isolation-note/

Use this service if:

  • you think you might have coronavirus
  • you've been in close contact with someone with cough/cold, high temperature, shortness of breath

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

Not ready for a baby?

We are able to provide Long Acting Reversible Contraception (LARC) for anyone living in Birmingham

Click here to view types of contraception offered.

You do not need to be registered at the surgery to access the service and there is no need to be referred by your own GP.

Call us on 0121 458 2550 to speak to one of our GP's.

Umbrella Chlamydia Screening Programme

Are you aged between 15 and 24 years old?  You can pick up a free, self screening kit from reception.  You do not need to be registered at the surgery to get one.  Contact the surgery for details or visit www.umbrellahealth.co.uk 

Complaints

We always try to provide the best service possible but on occasions there may be the necessity to express a complaint.  The following explains how this can be done so that any problems can be dealt with as quickly and efficiently as possible by our staff.

Making a complaint

Please put any complaint in writing to the Practice Manager.  The Practice Manager will then carry out an investigation.  You will be kept informed and given time scales for responses.

We have a duty of confidentiality to our patients and will act in strictest confidence.  A patient’s consent must be obtained if it is not the patient making the complaint directly.

Dealing with the complaint

The Practice Manager can directly deal with administrative complaints whilst the Senior Partner will investigate clinical complaints.

You will receive a written acknowledgement of receipt of the complaint within five working days.

When the complaint is being dealt with it may be necessary for more information to be obtained by the person investigating and you will be contacted within 7 working days.  In this case you may choose to discuss the matter by letter or telephone or in person (bringing a friend with you if you prefer) at a pre-arranged appointment.

You will receive a written response, usually within 10 working days.

By this stage we hope the problem has been resolved.  However, if this is not the case we will try to suggest other avenues of approach to solve the problem.    

You may not wish to raise your complaint with the practice, should this be the case you may contact the Parliamentary & Health Service Ombudsman to request a review of your complaint.  Further help and advice is available from the Ombudsman’s Helpline on 0345 015 4033 (open 8:30 to 5:30 Monday to Friday) or by accessing their website (www.ombudsman.org.uk) 

We are always prepared to listen to your concerns and will work with you to resolve these in a professional and conscientious manner.  We would encourage anyone who is not entirely satisfied with their experience at the practice to contact a member of staff as soon as possible so that we may do everything we can to address any issues.

 



 
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